Mint and Lily Reviews

The bracelet I received is too small. I would like it replaced with a bracelet that would fit a mature woman.

Bracelet gold plating is pedi! Customer service said

They cannot send replacement or refund. Their Website

Says 100 PERSENT CUSTOMER SATISFACTION!

My name is Darrin Armstrong. My wife had a bracelet, a dainty baguette, order #ML375****, on Sep.

8th, 2026. I have emailed you 3 times about returning this. She passed away on Sep. 5th, 2026.

Your policy states that you will contact me within 24 hours.

No one has reached out to me to help with this return. Can someone please contact me by her email armstrk2000@***.com or my email at redtoptrucking.darrin@***.com or call me at 903-271-****.

My daughter bought me a personalized bracelet for Mother's Day. It broke, and I'd like to find out about getting a replacement. My daughter's email is ***.

Hello, my name is Cathy Cusumano and I placed an order for several bracelets. The order #ML372**** was placed on August 16, 2026.

I am very satisfied with the 11- Don't Let the Hard Days Win bracelets I received but the 5- Tree of Life bracelets are very tight fitting for the 5 people I have purchased them for. I would like to return them and make another selection.

Please contact me to resolve this via email or by phone. Thank you

Cathy Cusumano

636-262-****

I received my bracelet but the clasp doesn't work. Should I return it?

I'm disappointed because the bracelet is really pretty.

Should I try to fix it myself? If I try and I break the clasp, then what? Why can't anything be easy?

I wanted to buy more things but have to solve this problem first. The bracelet is the opal tennis bracelet.

I received a broken bracelet. I notified the company, and I received a new bracelet five days later.

No hassle.

I am very pleased.

Ordered the necklace twice; both times the name was spelled wrong. Not my fault.

Now I'm told my store credit expired 14 days later, February 1st. Normally, it would be 365 days, but mine was only 14 days.

I am being told they are very sorry but are not going to change their mind. I will never order again.

I ordered a bracelet with a heart and have pictures put in for my cousin daughter, her mom passed, and I thought this would be something special to send her. When I received it, it looked like it was used, and the hearts would not close.

You said you would replace it.

Its been a while since I received a new one Im a little disappointed with your customer service. I have been a loyal customer and have purchased plenty from mint and Lily.

I recently purchased a crystal statement spenoung fidget ring from you, and a number of stones have fallen out. Can it be repaired or returned?

The company has refused to respond to my message. Do not deal with this company.

The merchandise is losing its plating. I haven't had the pieces for very long.

It's embarrassing. They were a very cute piece of jewellery until the plating started coming off.

I tried to go back and see what metal these rings were made out of. At first, I couldn't remember the name of the company, but then I revisited my browser history and there it was.

What happened? Um, the plating is coming off the 2 rings I purchased.

I'm embarrassed.

1 of the rings I purchased was for a family member that has never had a mother's ring or a grandmother's ring, and now she still doesn't. How are we going to fix this problem?

I feel I deserve another discount with all Ive ordered in the last week. Can yall help me with that?

Also, I thought the little blue pouches came with the jewelry. It should. Ive ordered several things from yall & I intend to continue to do so.

I have an order waiting to place, but waiting on a from yall. I need this by the 23rd.

I have a $39 credit MKGD120634****1001-1 want to order in silver Dainty Knotted Braclet and silver Essential Layer Braclet.. Web site won't take my order. Can you call in an order, and if so, is there a phone number?