Mint and Lily
Mint and Lily Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mint and Lily has a 2.0 star rating from 190 reviews; consumers are mostly dissatisfied with shipping, product quality, and response times.
Key Takeaways for Future Customers
- Check Mint and Lily reviews and return policy before ordering.
- Expect potential delays or missing tracking and plan for refunds or disputes.
- Be cautious about membership prompts to access phone support.
Negative Feedback / Risk Areas
- Frequent Mint and Lily customer complaints about no delivery and unresponsive customer service.
- Recurring requests for a refund due to broken, wrong, or tarnished items.
- Problems locating return addresses and inconsistent exchanges.
Positive Feedback
Some customers report satisfactory resolutions and that the jewelry looks cute when issues are handled.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mint and Lily has a 2.0 star rating from 190 reviews; consumers are mostly dissatisfied with shipping, product quality, and response times.
Key Takeaways for Future Customers
- Check Mint and Lily reviews and return policy before ordering.
- Expect potential delays or missing tracking and plan for refunds or disputes.
- Be cautious about membership prompts to access phone support.
Negative Feedback / Risk Areas
- Frequent Mint and Lily customer complaints about no delivery and unresponsive customer service.
- Recurring requests for a refund due to broken, wrong, or tarnished items.
- Problems locating return addresses and inconsistent exchanges.
Positive Feedback
Some customers report satisfactory resolutions and that the jewelry looks cute when issues are handled.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need a response and a so,ution
Necklace tarnish my neck looking for exchange for bracelet with my grandchildrens birthstone or a refund and a repurchase
User's recommendation: Look at return policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chesapeake, Virginia
Scam company. Promised delivery on 12.24 product never arrived company won’t issue refund even though the tracking information says failed and return to sender , company won't respond anymore
- - The package didn't arrive by the guaranteed date.
- - I was told to receive and ship back the product, with refunds taking over 2 weeks.
I contacted the company when I did not receive the product prior to the holiday on their guaranteed arrival date. They said I would have to receive the product, then ship it back.
Then it could take over 2 weeks for a refund once they received it. I placed a large order. Now the package isn't even coming, and they have done nothing.
I have to dispute through my bank to recover my loss. Absolutely insane that companies can operate in that manner.
- Con artist
- Cheap product
- No contact phone number to speak to a person
Preferred solution: Full refund
User's recommendation: Do not waste your time or money. Not the kind of business to support. They have no bbb accreditation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ontario, California
Resolved: Not as promised
Company fixed the issue and I have been provided with product replacement. Replaced both items. Contact their customer service right away.
February 14, 2026, I gifted my granddaughter 2 rings: the birthstone ring and the eternity diamond ring. The birthstone ring has already lost some of the gold and has turned to silver.
The eternity ring is missing 3 of the stones.
It's only been 30 days since she started wearing them, since I ordered on February 9, and I am outside of the return date. What about any support for defective merchandise?
- Good delivery and bracelets seem to be fine
- Unhappy with exchange and return
Preferred solution: exchange
User's recommendation: avoid the purchase of any ring
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rock Island, Illinois
Resolved: $25 Gift Card
- - I have not received the $25 gift card or an order confirmation email.
- - This has been a continuing problem with Mint & Lily.
Company fixed the issue and I have been provided with product or service ordered. Finally sent me an email on my order and gave me a coupon.
None. They were very easy to work with.
I have not yet received my $25 gift card as promised. Nor have I received an email confirming my order.
My email is skaydell@***.com. This has been a continuing problem with Mint & Lily.
Thank you. KayDell Sears
- Great jewelry
- I never receive a confirmation email for my order
Preferred solution: I want an email with my $25 Gift Card they stated that would send within 15 minutes of finishing my order.
User's recommendation: Copy or take a picture that shows you should receive a gift card because Mint&Lily never sends it as they say they will.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roanoke, Virginia
Resolved: Need answers on my order.
- - Order placed Jan 13, 2026; not received after over a month; tracking shows issues; refund requested and won't recommend the company.
Company fixed the issue and I have been provided with discount on future orders. Offer a discount gift card towards my next purchase and a apology.
But I still had to wait over a Month for my order to arrive. It was for a Birthday present, then I had to move my gift to a be Valentine gift. Then it still wasn't here, so it was just a late present.
Prepare to wait for your package, if you do a personalized gift. It was my first time ordering from Mint&Lily and I wasn't impressed.
I placed my order on January 13, 2026 , and now it's been over a Month. I still haven't received my order.
Today is February 16, 2026. I have been tracking my order, and it has gone all over the place.
I am so frustrated and just want a refund. I can't say that I will recommend this Company to anyone else.
Becky F
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kotzebue, Alaska
No Customer Service
- - I have written similar reviews, emailed support with pictures.
- - A stone fell out of my ring within a week and I cannot get it fixed.
I have written reviews just like this one several times, emailed the support email with pictures, and researched to find a phone number. This company will take your money quickly; however, they will not respond to any contacts at all.
A stone fell out of my ring within a week of my getting it. I cannot get it fixed!
- Jewelry is modern and beautiful
- There is no customer service help
Preferred solution: I would like to get my ring replaced.
User's recommendation: Do NOT purchase from Mint & Lily
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chandler, Arizona
Never received order, no refund, they stopped responding
- - Ordered 2 Christmas gifts on 12/10; they never arrived.
- - Refund requests on 1/6, 1/8, 1/16; refund is being reviewed by management.
I ordered 2 Christmas presents on 12/10, but they never arrived. I contacted them via email on 12/27, and on 1/6, they advised me that it was 'lost in the mail.' I requested a refund on 1/6, again on 1/8, and again on 1/16.
I was advised that the refund request was being reviewed by management.
I emailed on 1/18, 1/25, and again on 2/17. They have not responded since 1/8.
- Steal customers money
Preferred solution: Full refund
User's recommendation: DO NOT ORDER FROM THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder and gift card
I placed an order #ML335**** before I could get my gift card# in JEWL25LLCZ5625 please apply this# to my order or cancel my order the gift card is up tomorrow
- Good products
- Using gift cards
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zachary, Louisiana
Bad results
Ordered a Special Gift in February and it still has not been received.
Get get a response from Mint & Lily.
User's recommendation: Stay on top of ordereds!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hays, Kansas
I I received the 18 inch paper clip chain necklace but I cannot get it open. Could you please help
I received the 18-inch paper clip chain necklace, but I cannot open it at the circle opener. Could you please help me?
Preferred solution: Help with how to open the necklace
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order# ML335**** was placed before I could get my gift card# in JEWL25LLCZ5625 please add this # to my order or cancel my order
I place an order before I could get my gift card # in and want to apply # to my order order# ML335**** the gift card # is JEWL 25LLCZ5625 if it cant apply gift card please cancel my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Smith, Arkansas
Birthstone ring
The birthstone ring has lost the gold, and the coloring isn't the same, and I would like it replaced. I will also need to see if I can have it made smaller to an 8 instead of a 9.
Preferred solution: replaced
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newburgh, New York
Resolved: Could not think of title
Product finally received. As for Mint & Lily, I truly like their product, but do not like the fact they have no customer service number to contact. I am still debating whether I will order from the company.
Not happy at all with customer service set up with only emails & text messages. Need 800 number asap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Customer service address doesn’t work missing order can not be enquired about.
- - Two orders on Dec 3; one shipped and delivered, the other $111 never arrived.
- - Tracking shows only a created order; Better Trucks never received it.
I placed two orders on December 3rd. I was notified by them that a shipping order with Better Trucks had been initiated for both orders on December 4th.
One order was shipped on December 11th and arrived on the 17th. The other order has never arrived. If I try to track it, the Better Trucks website only has the created order from December 4th. Checking with Better Trucks, they say they have never received a package with that order number.
I have been trying to contact support@***.com for a week, and all emails bounce back claiming an invalid address. Yet this address is always referred to in Mint and Lily ads as their customer support address. So I have no way to contact them about this missing order worth $111.00. My only recourse is to try to stop payment on my credit card, but it has already been charged weeks ago.
I receive texts daily from this company selling new items.
This is not a good risk for you. Buyer beware.
- No customer service site or phone number
Preferred solution: Deliver product or service ordered
User's recommendation: Do not purchase from this company
Jenks, Oklahoma
Purchased 4 items all great except the one bracelet, personalized-can't read the words, too light. Not "pissed", just disappointed. It's a gift.
Nothing, I'm just now putting in this review. Tried getting into the return sight and for some reason, I can't get in. ML336****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have repeatedly sent messages...
- - Neck turns black when I wear the necklace; it has two birthstone charms; I want a bracelet to dangle them or a return; contact me ASAP.
I have repeatedly sent messages regarding a necklace I received from my daughter in law. Each time I wore the necklace, my neck turned black.the necklace has two birthstone charms of my grandchildren.
I would like a bracelet to dangle the charms or return it all and get something else with their birthstones on it.please contact me asap.
Thank you. GraceAnn926@***.com
User's recommendation: I’ll recommend after my issue is addressed and rectified.
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