Mint and Lily
Reviews and Complaints
Plymouth, Michigan
No answer from mintandlily
I have made several attempts to contact you re: the clasp on my bracelet. Please answer with a solution to my problem
Ewing, New Jersey
Question
I want to purchase the blue porcelain floral bracelet in Medium, Gold ball. The names are ***+***.
I would like the + be a gold ball to separate the 2 names. Is this possible? I have it in my basket.
You were nice to give me a coupon, USWEEKLY, so the cost is $38.60. We love your items, this is the 4th I"ve purchased.Thank you.
***
Medford, New Jersey
Is your jewelry repairable? I received...
Is your jewelry repairable? I received an initial bracelet for Mother's Day and today it broke. How can I go about having it repaired?
User's recommendation: Continue with caution. Pretty jewelry but company is not responsive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Not happy with the quality of what I ordered. It's already broken, the clasp and has fallen off. I cannot wear the bracelet until this is fixed..
I recently ordered 3 bracelets. One is already broken. How can I get it replaced?
You certainly don't make this very easy.
User's recommendation: undetermined so far
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rock Island, Illinois
Resolved: $25 Gift Card
- - I have not received the $25 gift card or an order confirmation email.
- - This has been a continuing problem with Mint & Lily.
Company fixed the issue and I have been provided with product or service ordered. Finally sent me an email on my order and gave me a coupon.
None. They were very easy to work with.
I have not yet received my $25 gift card as promised. Nor have I received an email confirming my order.
My email is skaydell@***.com. This has been a continuing problem with Mint & Lily.
Thank you. KayDell Sears
- Great jewelry
- I never receive a confirmation email for my order
Preferred solution: I want an email with my $25 Gift Card they stated that would send within 15 minutes of finishing my order.
User's recommendation: Copy or take a picture that shows you should receive a gift card because Mint&Lily never sends it as they say they will.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cockeysville, Maryland
Not receiving my order
I ordered 2 bracelets a few months ago. One was, you are the sister I chose and the other one with gemstones to signify my kids m9nth of birth.
Please for the 2nd time address this issue ASAP. I've ordered from you alot and never had this happen.
Preferred solution: Deliver product or service ordered
Roy, Utah
To get the discount you advertised
I got a text from Mint&Lily today. It said buy 3 charms and get a minypsperlink bracelet free.
The code for it is CHARM26. However when I do that it doesnt take the amount for the bracelet off.
It just tells me to use the code. What do I have to do to get it?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have repeatedly sent messages...
- - Neck turns black when I wear the necklace; it has two birthstone charms; I want a bracelet to dangle them or a return; contact me ASAP.
I have repeatedly sent messages regarding a necklace I received from my daughter in law. Each time I wore the necklace, my neck turned black.the necklace has two birthstone charms of my grandchildren.
I would like a bracelet to dangle the charms or return it all and get something else with their birthstones on it.please contact me asap.
Thank you. GraceAnn926@***.com
User's recommendation: I’ll recommend after my issue is addressed and rectified.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a response and a so,ution
Necklace tarnish my neck looking for exchange for bracelet with my grandchildrens birthstone or a refund and a repurchase
User's recommendation: Look at return policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roanoke, Virginia
Resolved: Need answers on my order.
- - Order placed Jan 13, 2026; not received after over a month; tracking shows issues; refund requested and won't recommend the company.
Company fixed the issue and I have been provided with discount on future orders. Offer a discount gift card towards my next purchase and a apology.
But I still had to wait over a Month for my order to arrive. It was for a Birthday present, then I had to move my gift to a be Valentine gift. Then it still wasn't here, so it was just a late present.
Prepare to wait for your package, if you do a personalized gift. It was my first time ordering from Mint&Lily and I wasn't impressed.
I placed my order on January 13, 2026 , and now it's been over a Month. I still haven't received my order.
Today is February 16, 2026. I have been tracking my order, and it has gone all over the place.
I am so frustrated and just want a refund. I can't say that I will recommend this Company to anyone else.
Becky F
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greensburg, Pennsylvania
My beaded bracelet with Dec birthstone & cross has broken! I would like it to be fixed please. Love my Jewelry and birthstones. Wore 3 bracelets constantly, took off to shower. has broken
My bracelet with Dec birthstone and cross on it has broken, please fix for me Love wearing all three beaded
bracelets. Wore constantly except in shower.
Thankyou. Text me.or call me 814 599 ****.
User's recommendation: Their jewelry is lovely!
Raleigh, North Carolina
I WOULD LIKE TO RETURN THE INITIAL...
I WOULD LIKE TO RETURN THE INITIAL PENDANT. THE INITIAL WILL NOT STAY STRAIGHT
THE INITIAL BROKE OFF...IT NEVER CAME WITH A JUMP RING FOR THE INITIAL
Beaumont, Texas
A am a wholesale account: new: Bando's...
a am a wholesale account: new: Bando's
jus wanted to know if you sell any display inits that would better show your products
also- do you show at the Atlanta Gift market
Debbie Bando
Bando's gifts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kotzebue, Alaska
No Customer Service
- - I have written similar reviews, emailed support with pictures.
- - A stone fell out of my ring within a week and I cannot get it fixed.
I have written reviews just like this one several times, emailed the support email with pictures, and researched to find a phone number. This company will take your money quickly; however, they will not respond to any contacts at all.
A stone fell out of my ring within a week of my getting it. I cannot get it fixed!
- Jewelry is modern and beautiful
- There is no customer service help
Preferred solution: I would like to get my ring replaced.
User's recommendation: Do NOT purchase from Mint & Lily
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chandler, Arizona
Never received order, no refund, they stopped responding
- - Ordered 2 Christmas gifts on 12/10; they never arrived.
- - Refund requests on 1/6, 1/8, 1/16; refund is being reviewed by management.
I ordered 2 Christmas presents on 12/10, but they never arrived. I contacted them via email on 12/27, and on 1/6, they advised me that it was 'lost in the mail.' I requested a refund on 1/6, again on 1/8, and again on 1/16.
I was advised that the refund request was being reviewed by management.
I emailed on 1/18, 1/25, and again on 2/17. They have not responded since 1/8.
- Steal customers money
Preferred solution: Full refund
User's recommendation: DO NOT ORDER FROM THIS COMPANY
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation